smart USA *very* prompt with refund

Many months ago we had placed a US$99 deposit with smart USA. We had planned to purchase a smart car in 2008 when they become available here in the US. But after test driving them, we decided that it wasn't for us, so Shirley bought a Honda Fit and I should be getting a Toyota Yaris within a month or so (we did a special order on the Yaris, so it takes a little while.

One week ago I sent a letter to smart USA requesting a refund of the deposit. Today the check arrived. I had read comments from people on a number of web sites, with the folks wondering how easy/hard it would be to get a refund if one were to decide to cancel the order. Well, at least in our case, it was a very simple process: mailed a letter and received the check a week later.

For anyone who might need to send for a refund, just write a letter listing your reservation number and stating your request, and mail it to:

smart USA C/O Internet Brands
ATTN: smart Representative
                               
909 N. SEPULVEDA BLVD., 11TH FLOOR
EL SEGUNDO, CA 90245

Like Shirley said, on a scale of 1 to 10, these cars get a 12 for appearance. But she was going to drive it in automatic shift mode, and felt it just wasn't responsive enough. Bummer. In manual shift mode (the way I'd tested it) I thought it was pretty nice. Oh well.

Comments

[Dennis]

Thanks for the post. You are lucky. I requested my refund 10 days ago. But, I still have not gotten it. Maybe they are not consistent how soon they respond to requests for returned deposits.

Still waiting...

[lucho]

I've been waiting for a month for the refund.trying the online form now, tomorrow the phone

[fastneataverage]

I'm sending in my second request for a refund. Requested the first time on June 14th with no response at all.

[tbd]

Requested my deposit refund by letter 7/20/08 - still no response from smart as of today 9/15/08. Boo.

[Craig]

I have been trying to get a refund since Dec of 98 with still no results.

[Craig]

Make that Dec 2008