Verizon FiOS: great connection- TERRIBLE cust service

A couple of months ago we signed up with Verizon FiOS for our Internet service. BrightHouse (local cable provider) had been OK, but could not match the speed/price of Verizon. I've had to power-cycle (turn it off, wait 30 seconds or so, and turn it back on) the router several times a week, but that's no big deal.

Until today.

I don't know what time our service cut out. I work a lot in the Lotus Notes/Domino arena, and part of the beauty of that is that I can do a lot of work without being connected to the 'net. But when I did try to replicate some work with the server, I noticed the connection was gone. I tried rebooting the router a few times, but knew after the first try that it would not work. So I called Verizon 'support' (for FiOS that number is 888-553-1555).

Can you say, "painful"? A recorded voice asked me several questions and then attempted to fix the problem from their end ...which of course didn't work. After 45 more minutes on hold waiting for a human, listening to the same fractured fragment of a horrible song, ...I noticed the green light on the router pop on, indicating a connection. I never did get connected to anyone. I've been warned by others about how horrible the customer support is. Now I know.

Brighthouse can't match the speed and price of Verizon FiOS. But they answer their phones.