Wednesday
Apr232003
Notes Help db as interactive site (23Apr)
April 23, 2003
Quick summary: I'm waiting to hear from IBM regarding permission to post the R5 Designer help (help5_designer.nsf).
Robert Basic has a post today with links to the discussion and comments. The general idea is to have an interactive help file. I'm interested in hosting this in some form (whether it be a single file allowing comments, or database of comments to which folks could link from their own slightly modified help db - as suggested by Paul Pentony.) I am in now in the process of getting word from IBM as to whether or not this is permissible.
I must say, I've been quite impressed with the speed of response from IBM thus far. I sent an email to 'generic' IBM from their web site, and received an email later that same day with the name/phone number of someone to contact. After leaving a voice mail with the named individual, I later received a voice mail from someone else to whom the issue had been passed. This gent left me his name, email address, and phone number, and I have emailed him with requested details. I'll post when I receive a reply.
Regardless of whether IBM grants permission to post the help file or tells me to go away, I judge a company in large part on the speed with which they reply to customer inquiries; I give IBM high marks on this one.
Now in response to Paul and Robert wondering if the UNID for a given help document would be the same in each database, the issue is clouded, since there are several versions of R5 help:
Download help files from LDD
Robert Basic has a post today with links to the discussion and comments. The general idea is to have an interactive help file. I'm interested in hosting this in some form (whether it be a single file allowing comments, or database of comments to which folks could link from their own slightly modified help db - as suggested by Paul Pentony.) I am in now in the process of getting word from IBM as to whether or not this is permissible.
I must say, I've been quite impressed with the speed of response from IBM thus far. I sent an email to 'generic' IBM from their web site, and received an email later that same day with the name/phone number of someone to contact. After leaving a voice mail with the named individual, I later received a voice mail from someone else to whom the issue had been passed. This gent left me his name, email address, and phone number, and I have emailed him with requested details. I'll post when I receive a reply.
Regardless of whether IBM grants permission to post the help file or tells me to go away, I judge a company in large part on the speed with which they reply to customer inquiries; I give IBM high marks on this one.
Now in response to Paul and Robert wondering if the UNID for a given help document would be the same in each database, the issue is clouded, since there are several versions of R5 help:
Download help files from LDD
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